Sophie Bennett
There is a Popeyes Louisiana Kitchen in Universal City, Texas. It is a fried chicken joint, offering chicken tenders, seafood options, red beans and rice, and buttermilk biscuits. However, reviews for this particular outlet are mixed, with some customers reporting rude staff, incorrect orders, and long wait times.
| Characteristics | Values |
|---|---|
| Location | Universal City, TX |
| Phone Number | (210) 658-5335 |
| Food | Fried chicken, chicken tenders, red beans and rice, corn, biscuits, seafood |
| Reviews | Poor service, long wait times, rude employees, incorrect orders, overcooked food |
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What You'll Learn
Poor reviews of Popeyes Louisiana Kitchen, Universal City
Popeyes Louisiana Kitchen in Universal City, Texas, has received several poor reviews from customers. One common complaint is the slow service, with long waits for food, especially in the drive-through. One customer noted that despite being the only customer in the store, it took a full minute for staff to acknowledge their presence and another minute for someone to take their order. Another review mentioned that it took over 15 minutes to receive their order in the drive-through, with only one car ahead of them.
In addition to slow service, some customers have reported rude and irritated staff who seem inconvenienced by their presence. Customers have also complained about incorrect orders, with one review stating that they received completely different chicken pieces than what they had ordered, and another stating that their food was cold. Multiple reviews mention overcooked and dried-out chicken, with one person specifically describing the chicken tenders as "old" and not fresh.
The management of the restaurant has also been called into question, with one review attributing the issues they experienced directly to incompetent management. Another long-time customer noted a significant decline in service over the past six months, believing this to be a management issue.
Overall, while there are limited reviews available for this specific Popeyes location, the existing reviews highlight consistent issues with service, staff attitude, and food quality, leading to negative experiences for customers.
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Rude staff at Popeyes Universal City
There is a Popeyes Louisiana Kitchen in Universal City, Texas. The reviews for this particular branch are mixed, with some customers reporting issues with the service and staff attitude.
One review on TripAdvisor reports that the staff at this Popeyes branch are "rude" and "highly irritated by your presence". The reviewer goes on to say that customers should "prepare to feel like you are a severe inconvenience" and that the drive-through service is "extremely slow". Another TripAdvisor review reports a similar experience, with the customer stating that they had to wait a full minute for staff attention when they were the only customer in the store.
Other reviews on Reddit also report rude staff at Popeyes, with one user stating that the staff interrupted them mid-order and gathered multiple order boxes before shouting out the numbers. Another user attributes the staff's attitude to low pay and a high volume of customers who do not speak English, which can be frustrating for both employees and customers.
It is worth noting that there are also positive reviews for this Popeyes branch, with some customers reporting great experiences and enjoyable food. However, the negative reviews specifically calling out rude staff are difficult to ignore and may indicate a broader issue with the service culture at this particular restaurant.
While it is challenging to determine the exact causes of the staff's attitude, it is clear that some customers have had unpleasant experiences at this Popeyes location due to perceived rudeness and incivility from employees. These experiences may deter customers from returning and negatively impact the reputation of the restaurant.
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Long wait times at Popeyes Universal City
There is a Popeyes Louisiana Kitchen in Universal City, Texas, offering fried chicken, seafood options, red beans and rice, buttermilk biscuits, and more. However, reviews of this particular branch are mixed, with several customers complaining about long wait times.
One customer, a long-time patron of the restaurant, noted a significant decline in service over the past six months, citing an instance where they had to wait for nearly 30 minutes in the drive-thru. They also mentioned that the chicken strips they received were old and didn't taste fresh. Another customer, who visited the restaurant with their family, experienced a long wait even though they were the only ones in the store. They attributed this to incompetent management and inexperienced staff.
Other reviews echo similar sentiments, with complaints about slow drive-thru service, incorrect orders, and rude employees. Some customers have also mentioned that the food they received was cold and overcooked. These issues seem to be attributed to management and staff, with reviews noting that the issues persist despite multiple visits and attempts to give the restaurant a second chance.
The long wait times at Popeyes Universal City seem to be a consistent issue, impacting customers' overall experience and satisfaction. While Popeyes is known for its delicious fried chicken and menu variety, the service at this particular location falls short of expectations, leaving customers disappointed and frustrated.
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Incorrect orders at Popeyes Universal City
There are several reviews online that mention incorrect orders at Popeyes Louisiana Kitchen in Universal City, Texas. One review on Tripadvisor mentions that the reviewer ordered a three-piece fried chicken dinner with specific instructions, but received a different combination of chicken parts, with each piece being overcooked and dried up. The reviewer's wife ordered five chicken tenders, but only ate one because the rest were overcooked and tough. Another review on Tripadvisor mentions that the reviewer has given the restaurant multiple chances, but the service remains poor, with rude employees and incorrect orders. The reviewer mentions that the drive-through service is slow, and customers are made to feel like an inconvenience. The reviewer advises future customers to check their orders before leaving the window as they are "most likely incorrect".
A review on Menupix also mentions that the Popeyes in Universal City, Texas, cannot "get an order right". The reviewer mentions that they have lived there for five years and have never received a correct order. Another review on Reddit mentions that the user received an incorrect order from Popeyes, although it is not clear if this was the location in Universal City. The user ordered a five-piece meal and a sandwich but received a two-piece chicken with biscuits and a small potato side. The user received a full refund but was still upset about the experience.
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Bad food quality at Popeyes Universal City
There are several reviews online that highlight the bad food quality at Popeyes Louisiana Kitchen in Universal City, Texas. Many customers have complained about the food being served cold, with one customer stating that their chicken, red beans and rice, and corn were all cold. Another customer reported that their chicken strips were old and didn't taste fresh.
In addition to the food being served cold, there are also complaints about the food being overcooked and dried up. One customer, who ordered the three-piece fried chicken dinner, received one breast, one leg, and 2/3 of a chicken wing, with every piece overcooked. The chicken wing was described as "the size of a sparrow wing". The customer's wife, who ordered the five-piece fried chicken tenders, only ate one strip as the rest were also overcooked and tough.
The dirty rice served at this Popeyes location has also been criticised, with one customer comparing its taste to "dirty gym socks".
The issue of food quality at this particular Popeyes location seems to be a result of incompetent management and poor staffing decisions. Customers have reported long wait times, incorrect orders, and rude employees. One customer mentioned that the ice machine was empty during their visit.
Some customers have also expressed disappointment with the portion sizes and the lack of vegetarian or vegan options at Popeyes.
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Frequently asked questions
Yes, there is a Popeyes Louisiana Kitchen in Universal City, Texas.
The address is 2980 Pat Booker Rd, Universal City, TX.
The phone number is (210) 658-5335.
Reviews are mixed. While some customers have praised the food, others have complained about slow service, rude employees, and incorrect orders.
