Sophie Bennett
If your Microsoft Surface Pro device is not working as expected, you can use the Surface Diagnostic Toolkit to help identify and fix common issues. The Surface Diagnostic Toolkit is a lightweight, portable tool that can be used to run hardware diagnostics on your device. It can help you or your administrator find and solve problems by allowing you to run various hardware diagnostic tests. The tool is less than 3 MB and does not require any installation, so it can be run directly from a USB stick or over the network. You can download the Surface Diagnostic Toolkit from the Microsoft Store.
| Characteristics | Values |
|---|---|
| What is it used for? | To identify and fix common issues and find solutions to problems |
| What does it check? | Hardware, software, and firmware issues |
| What tests can be run? | All tests or selected tests, including touchscreen, cameras, sensors, performance monitoring, etc. |
| How long does it take? | Around 15 minutes, depending on the internet connection speed and updates required |
| How to run it? | Download and run the .exe file, select tests and follow on-screen instructions |
| Where is it installed? | C:\Program Files\Microsoft\Surface\Microsoft Surface Diagnostic Toolkit for Business |
| What else to keep in mind? | Do not shut down the computer while running the toolkit |
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What You'll Learn
Download the Surface Diagnostic Toolkit
If your Surface Pro is not working as expected, the Microsoft Surface Diagnostic Toolkit can help identify and fix common issues. The toolkit runs a series of tests to diagnose issues with Surface devices, allowing you to run various hardware diagnostic tests. It is a useful troubleshooting app that can identify and resolve most common issues and also guide you to the right resources to resolve your problem.
The Microsoft Surface Diagnostic Toolkit is available for download from the Microsoft website. You can download the smaller update or the 64-bit Windows 10/11 version. The toolkit is also available on MajorGeeks.com.
If your Surface is a business device, you can download the Surface Diagnostic Toolkit for Business. This version of the toolkit is built for commercial devices and offers additional features such as the ability to skip Windows Update to perform a hardware check and receive notifications about the latest version updates.
The Surface Diagnostic Toolkit for Business can be run using command-line app console, and it allows you to create custom packages to target specific issues. You can select the language and telemetry settings appropriate for your organization.
Please note that if your work or school manages your Surface device, it is recommended to check with your IT department before running the tool.
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Check device health
If you want to check the health of your Surface Pro device, you can use the Surface Diagnostic Toolkit. This toolkit allows you to run various hardware diagnostic tests to identify and fix common issues. It checks for updates and different parts of your device, and you can skip any tests that don't apply to your specific issue.
To get started, open the Surface app and expand Help & Support to check the update status. If there are updates available, select the "Check for updates" button to install them. If the Surface app detects any issues, it will let you know.
You can download the Surface app from the Microsoft Store if it's not already installed on your device. Once downloaded, select Start, search for Surface, and then select the app from the list of results.
If your Surface Pro is a business device owned by an organization, you should use the Surface Diagnostic Toolkit for Business. This version is built for commercial devices and offers additional features such as the ability to skip Windows Update to perform a hardware check and receive notifications about the latest version updates.
Additionally, Microsoft offers in-person support in some countries, including professional hardware inspection, troubleshooting, and system recovery. If you're technically experienced, you can also perform self-repairs using replaceable components and service guides provided by Microsoft.
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Run hardware tests
If you want to run hardware tests on your Surface Pro, you can use the Microsoft Surface Diagnostic Toolkit. This toolkit allows you to run various hardware diagnostic tests and troubleshoot hardware issues.
- If you don't already have the Surface Diagnostic Toolkit installed, you can download it from the Microsoft Store.
- Once it's installed, open the toolkit and review the End User License Agreement. Click "Proceed" to continue.
- You will then have the option to choose between "Run all tests" or "Select tests". If you choose "Run all tests", the testing will start immediately. If you choose "Select tests", you will need to check the tests you want to run and uncheck the ones you don't need.
- During the testing process, you will need to follow any on-screen instructions and observe the test results.
- When the testing is complete, you will receive a report that you can save or copy.
It's important to note that if your Surface Pro is managed by your work or school, you should check with your IT department before running the toolkit. Additionally, Microsoft offers in-person service centres in some countries, where you can get professional hardware inspections, troubleshooting, and system recovery.
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Update device
If your Surface Pro is not working as expected, the Surface Diagnostic Toolkit can help you identify and fix common issues. You can download the toolkit from the Microsoft Store if it's not already installed.
To update your device, you can check for updates in the Surface app. Expand Help & Support and check the update status. If there are updates available, select the Check for Updates button to open Windows Update and install the available updates.
You can also manually update your device by following these steps:
- Plug your Surface Pro into a working electrical outlet and connect to the internet through Wi-Fi.
- Swipe in from the right edge of the screen, tap Settings > Change PC settings > Update and Recovery > Windows Update > Check Now to check for available updates.
- Install any available required and recommended updates.
- After the updates are installed, tap on the Windows 10 icon in the lower-right side of the system tray.
- Tap on "Reserve your free upgrade" in the Get Windows 10 app window.
- Enter your email and click on "Send Confirmation" to confirm the reservation.
- When the download finishes, you will receive a notification.
- When the reservation is successful, upgrade your Windows 10 following the instructions.
Alternatively, you can upgrade your Surface Pro manually with the Media Creation Tool. Here are the steps:
- Tap on the "Download Tool Now (64-bit version)" button (all Surface tablets are 64-bit).
- Find and run the "MediaCreationToolx64.exe" file when the download is finished.
- Select "Upgrade this PC now" when the Windows 10 Setup comes up, then tap on the "Next" button to continue.
- The Windows 10 upgrade process will automatically start when the files are downloaded. Follow the instructions to finish the process.
Note: If you are having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems. Select Start > Settings > Update & Security > Troubleshoot. Select Additional troubleshooters, then select Windows Update and Run the troubleshooter. Ensure your date and time settings are correct, and that your battery is charged to at least 40% before trying to install updates.
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Fix common issues
If you are experiencing issues with your Surface Pro, you can use the Surface Diagnostic Toolkit to help identify and fix common issues.
Firstly, check if you have the Surface app installed. If not, you can download it from the Microsoft Store. Once downloaded, select Start, search for Surface, then select the app from the list of results.
Next, you can download the Surface Diagnostic Toolkit from the Microsoft Store. When downloaded, select Start, search for Surface Diagnostic Toolkit, then select it in the list of results.
The toolkit will check for updates and check different parts of your Surface. You can skip the tests that don't apply to your issue. If you are using a work device, you will need to download the Surface Diagnostic Toolkit for Business.
If you are experiencing Wi-Fi connectivity issues, try restarting the Wi-Fi adapter to fix any temporary glitches. To do this, open the Windows “Settings” menu, click on “Network & Internet,” and select “Wi-Fi.” Next, toggle the Wi-Fi switch off and then on again. If this does not work, you can try updating the Wi-Fi drivers.
If your Surface device feels sluggish, you can try turning it off for 30 seconds. This can fix performance issues and improve system stability.
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Frequently asked questions
You can download the Microsoft Surface Diagnostic Toolkit from the Windows Store. It is a lightweight, portable diagnostic tool that is less than 3 MB and does not require installation. You can run it from a USB stick or over the network.
The diagnostic check runs through a suite of tests to diagnose the hardware of your Surface Pro. It can check basic system information such as device model, operating system version, processor, memory, and storage.
The duration of the diagnostic check is not specified, but it is described as a "lightweight" tool, so it should not take too long.
If the diagnostic check finds an issue, you can try resetting your Surface Pro. If that doesn't work, you may need to submit a service order or seek professional hardware inspection and repair services.
