Claire Thompson
If you're looking to contact Church's Chicken, you can reach their customer service by calling (866) 345-6788. This number will connect you to their corporate office, located at 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328. Alternatively, you can reach out to them via email at [email protected] or by sending mail to their headquarters address.
| Characteristics | Values |
|---|---|
| Customer Service Phone Number | (866) 345-6788 |
| Address | 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328 United States |
| Average hold time | 3 minutes |
| Longest wait times | Wednesday |
| Shortest wait times | Sunday |
| Average call time | 1 minute |
| [email protected] | |
| Fax | (635) 766-8291 |
| Other Phone Numbers | (713) 988-0106, (713) 946-1805, (281) 933-1651, (713) 995-5412 |
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What You'll Learn
- The phone number for Church's Chicken customer service is (866) 345-6788
- The rating for Church's Chicken customer service is 1.5 out of 5
- The average hold time for Church's Chicken customer service is 3 minutes
- The average call time for Church's Chicken customer service is 1 minute
- The address for Church's Chicken headquarters is 980 Hammond Drive Suite 1100 Atlanta, Georgia, 30328, United States
The phone number for Church's Chicken customer service is (866) 345-6788
If you have any queries, concerns, or feedback for Church's Chicken, you can contact their customer service by calling (866) 345-6788. This number will connect you to the company's core departments.
This phone number is considered the best way to contact Church's Chicken, as 65% of consumers have used this number to address their issues. Additionally, 29% of customers reported successfully speaking to a real person. The average hold time is around 3 minutes, with the longest wait times on Wednesdays and the shortest on Sundays. The average call time is 1 minute. When you call, be prepared to provide your first and last name, email, or phone number to help Church's Chicken identify you as a customer.
If you would prefer to contact Church's Chicken by mail, you can send letters to their corporate office address: 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328, United States. You can expect a response within 8-12 days. Clients can send letters with suggestions, recommendations, complaints, or reports.
Alternatively, you can contact Church's Chicken by email at [email protected]. Emailing may be the fastest way to get a response, as it typically takes around 5 days to receive a reply.
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The rating for Church's Chicken customer service is 1.5 out of 5
Customers have given Church's Chicken a poor rating of 1.5 out of 5 for its customer service. The majority of customers who contact the company are dissatisfied. The most common method of contact is by phone, with 65% of customers using the phone number (866) 345-6788 to address their issues. However, only 29% of customers reported successfully reaching a real person, with an average hold time of up to 3 minutes. The longest wait times are on Wednesdays, while Sundays have the shortest wait times. The average call time is 1 minute. When calling, customers may be asked for their first and last name, email, or phone number for identification purposes.
The corporate phone number for Church's Chicken is (866) 345-6788, and the company's address is 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328, United States. Customers can also reach out to Church's Chicken via email at [email protected], with a response time of around 5 days. The website also offers a "Contact Us" section, where customers can provide feedback about their restaurant experience.
While some customers have praised Church's Chicken for their food and service, others have expressed disappointment and dissatisfaction with their experiences. Some complaints include unprofessional staff, missing or poorly prepared food, and long wait times. For example, a customer visiting the Jacksonville, Florida location reported that the cashier at the drive-thru was laughing and talking in the background, resulting in the customer having to repeat their order multiple times. Additionally, the customer received a missing leg piece in their two-piece order, and the chicken was overfried.
To improve their customer service rating, Church's Chicken should focus on addressing common issues such as staff rudeness, long wait times, and inconsistent food quality. By prioritizing customer satisfaction and addressing complaints in a timely and empathetic manner, the company can enhance its reputation and retain customers.
It is worth noting that Church's Chicken has multiple locations, and the quality of customer service may vary across different franchises. The size and volume of transactions at each location should also be considered when evaluating customer complaints. While the current rating of 1.5 out of 5 indicates room for improvement, Church's Chicken can take proactive steps to enhance its customer service by responding effectively to feedback and making the necessary changes.
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The average hold time for Church's Chicken customer service is 3 minutes
If you're looking to contact Church's Chicken, you can reach their customer service by calling (866) 345-6788. This phone number will connect you to the core departments of the company. The average hold time for Church's Chicken customer service is 3 minutes, with the longest wait times typically occurring on Wednesdays, and the shortest on Sundays. Once your call is connected, the average call time is 1 minute. When you call, be prepared to provide your first and last name, email, or phone number to help Church's Chicken identify you as a customer.
If you would prefer to contact Church's Chicken by mail or email, you can do so by writing to their corporate office address: 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328, or by emailing [email protected]. Emails to this address are typically answered within 5 days, while postal correspondence may take 8-12 days for a response.
It's worth noting that customers who have contacted Church's Chicken customer service have reported dissatisfaction with the responses received. Only 4% of customers who called the company's customer support stated that their issues were resolved. However, 65% of consumers have used the phone number (866) 345-6788 to address their issues, and 29% of those customers successfully reached a real person. So, while the average hold time is 3 minutes, it may be worth preparing for potential delays or challenges in resolving your query.
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The average call time for Church's Chicken customer service is 1 minute
If you have a query, comment, or concern regarding Church's Chicken, there are several ways to get in touch. The company's customer service phone number is (866) 345-6788, and 65% of consumers use this number to address their issues. It is considered the best number to call Church's Chicken as 29% of customers reported successfully speaking to a real person. The average hold time is up to 3 minutes, with the longest wait times on Wednesdays and the shortest on Sundays. Interestingly, the average call time is just 1 minute. When calling, be prepared to provide your first and last name, email, or phone number to identify yourself as a customer.
If you would prefer to contact Church's Chicken by mail, you can send letters to their corporate office address: 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328, United States. Responses to letters may take 8-12 days to arrive. Alternatively, you can email Church's Chicken at [email protected], which 45% of customers use to address their issues. Emails are typically responded to within 5 days.
It is worth noting that Church's Chicken does not offer live chat on its platform, making live communication with specialists impossible. Additionally, customers have reported dissatisfaction with the company's customer service, giving it a rating of 1.5 out of 5.
If you are looking for specific Church's Chicken locations, there are several phone numbers provided on the Better Business Bureau website, including:
- (713) 988-0106
- (713) 946-1805
- (281) 933-1651
- (713) 995-5412
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The address for Church's Chicken headquarters is 980 Hammond Drive Suite 1100 Atlanta, Georgia, 30328, United States
Church's Chicken is headquartered in Atlanta, Georgia, in the United States. The corporate office is located at 980 Hammond Drive, Suite 1100, and the postal code is 30328. This address serves as the central hub for the company's operations and administration.
If you ever need to get in touch with Church's Chicken, this address is the best place to send your correspondence. The company encourages customers to reach out with any queries, feedback, or suggestions. By mailing your letters to the headquarters, you can be sure that your message will reach the core departments of the company. Whether you have suggestions, recommendations, complaints, or reports, putting your thoughts down on paper and sending them to this address is an effective way to communicate with Church's Chicken.
Of course, mailing correspondence may take a bit of time. If you're looking for a quicker response, you can always try contacting Church's Chicken via phone or email. The customer service phone number for Church's Chicken is (866) 345-6788. When you call this number, be prepared to provide your first and last name, as well as your email address or phone number, for identification purposes. The average hold time is up to 3 minutes, and the average call time is about 1 minute. If you prefer to reach out via email, you can write to [email protected]. Emailing the company typically yields a response within 5 days, which is faster than the 8-12 day response time for mailed correspondence.
So, whether you have a question, a concern, or some feedback that you'd like to share with Church's Chicken, you have multiple avenues to choose from. The company welcomes your thoughts and is committed to improving the customer experience. Don't hesitate to reach out using the contact information provided, including the headquarters address, phone number, or email address, whichever suits your needs best.
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Frequently asked questions
The best number to contact Church's Chicken's customer service is (866) 345-6788. 65% of customers have used this number to address their concerns and 29% of customers reported successfully speaking to a real person.
The corporate office of Church's Chicken is located at 980 Hammond Drive Suite 1100 Atlanta, Georgia 30328, United States.
The best email to contact Church's Chicken is [email protected]. 45% of customers have used this email address to address their issues and concerns.
